“By listening, reflecting and clarifying the couple presented opposite views and un-reflected thoughts and feelings; our approach promotes an in-depth understanding of both parties’ attitude toward conflict…. read more“
Check availability direct from our site here, or contact us
Mediation is an increasingly favoured means of dispute resolution. In contrast to a negotiator, the mediator occupies an objective perspective, and seeks to facilitate a result that is the product of the desires and needs of the parties involved.
Mediation can be effective in a variety of contexts: organisational, commercial, legal, political, or familial.
Overt conflict or discrete antipathies between or amongst groups or individuals are all amenable to the mediation process. It is an endeavour that applies the most sophisticated understanding of psychological premises and communication strategies: the effect is a resolution that truly ‘belongs’ to the reconciled parties.
After a successful mediation between a national organisation and a private party, the organisation wished to prevent a similar situation arising again. In-house training in communication skills and conflict management were arranged for those personnel who dealt with the public. Both parties to this dispute realised that an earlier intervention via mediation would have saved them time, money, and prolonged aggravation.
By listening, reflecting and clarifying the couple presented opposite views and un-reflected thoughts and feelings; our approach promotes an in-depth understanding of both parties’ attitude toward conflict. From that understanding comes a new perspective upon which new possibilities, collaboration and emotional shift can emerge. Tension in a couple does not have to be a breakdown but can be a breakthrough.
